The Group is committed to fair, transparent and lawful dealings with our publicans. The Pubs Code 2016 applies to the Group and all of our tied publicans as we are the landlord of more than 500 tied pubs. The regulations define our obligations to our tied publicans and provide guidelines for processes governed by the Code. The Pubs Code is overseen by an independent Adjudicator. We submitted our first compliance report to the Adjudicator for the period ended 31 March 2018 which is also published on our website

​We are passionate about the training support we provide to our publicans. With 11 courses available for our publicans and their teams to attend free of charge, we trained 933 people, delivering 8,600 hours of training in the year under review. In June 2018 we launched a new online training platform for new and prospective publicans and close to 700 people have so far used this e-learning platform. ​

Ei Group Awards for Excellence 2019

The Ei Group Awards for Excellence 2019 recognised the achievements of our operators from all around the country. This programme offered us the chance to celebrate the most outstanding operators across our estate, to learn from the best and inspire other publicans and managers to further raise their offerings. ​

We saw an impressive number of entries across all categories and worked with​ a group of experts from the industry to judge. They were most impressed by the extraordinary levels of dedication and passion our publicans demonstrated for their individual businesses and to the industry. ​

Find out more about our Awards for Excellence
New publican support 

Our support programme is designed to give new publicans the best possible chance of success to run a sustainable pub business. We aim to provide all the support and information they need from their first contact with us through to the selection and operation of the best pub business for them. ​

Every new publican has access to a dedicated regional manager, our award- winning training, business tools and materials including a free website, comprehensive commercial support and a mentor to help them shape their business plans. We provide free first year membership to their choice of the​ BII or FLVA as well as their first year’s membership of Cask Marque, a non-profit making organisation engaged in continuing to drive beer quality through training, project work and an accreditation scheme.